Privacy policy

We take the privacy of personal data very seriously. Your personal information will only be used for sending the newsletter and if desired relevant information. Respect for privacy is considered an essential condition for a decent life and as one of the foundations of the legal system. Everyone has the right to have protection against the uncontrolled collection, processing and dissemination of personal data. We agree with the above statement of the Data Protection Authority, responsible for independent enforcement of the Data Protection Act. The Data Protection Act provides that personal data may only be processed for specified purposes. We use the personal information you provide for the following purposes: For the purpose of preparation and implementation of agreements between you and us (eg subscriptions); To inform you about relevant products and services, including communications within the framework of loyalty actions (eg, newsletters); For product and obtain information to optimize our services (eg changes to our website); To prevent, control and handling of fraud. If we process personal data in order to interest you in our products and services, you can here at all times, as they maintained free of cost. We will then immediately stop processing. Your requests and resistance should be sent to info@xventura.com. The content of this page is subject to change without notice. Therefore regularly check this information so that you always use our website accepting the most current privacy rules.

Anti spam policy

Xventura sends free tips, tricks and techniques via email after a subscriber has left his email address. In addition, Xventura will offer its own products via email and via the site https://www.xventura.com. Xventura gives the regulations, surrounding electronic mailings and the Privacy legislation, a high priority. So we try at all times to prevent spam.

Under Spam is defined to sent a large amount of emails to recipients who do not explicitly asked for this. All emails in this volume come in content broadly in line with each other and often contain advertisements for products, political thinking and/or propaganda. Also frequently sending the same email to a recipient who has not explicitly requested for this is a part of spamming. This applies to consumers and businesses.

Xventura will never use it for other purposes or sell the information. Each tenderer may unsubscribe always free and easy by clicking on the unsubscribe link in the email.

Payment policy

Payment:

  • Invoices must be paid at least one week before the day of the activity.
  • If the group plans the activity in less than a week, Xventura will contact the group and arrange the payment.
  • If an invoice has not been paid before the day of the activity, Xventura has the right to cancel the activity.

 

Cancellation:

 

FOR BOOKINGS UP TO 10 PEOPLE:

As a group (up to 10 people) when booking through our customer service or directly on the website, you are free to cancel or modify your booking up to 24 hours with no extra charge, unless otherwise indicated in writing by XVENTURA at the moment of the booking. After 24 hours cancellations, receive a 70% refund of the total amount of the booking.

If groups (up to 10 people) don’t show up for the activity, they have no right to get a refund. XVENTURA can decide to refund in special cases.

A cancellation needs to be in writing to info@xventura.com. Refunds if applicable, will be done in the same way as the payment and take between 10 to 15 business days.

 

FOR BOOKINGS LARGER THAN 10 PEOPLE:

For groups larger then 10 people, when booking through our customer service or directly on the website, the following is applicable:

  • Up to 5 days in advance, you will receive a 100% refund of the total amount of the invoice;
  • Up to 48 hours in advance, you will receive a 70% refund of the total amount of the invoice;
  • Up to less than 48 hours in advance, you will receive a 50% refund of the total amount of the invoice.

 

FOR CUSTOMIZED PROGRAMS:

For customized programs of any kind, when booking through our customer service or directly on the website, the following is applicable:

  • Up to 14 days in advance, you will receive a 100% refund of the total amount of the invoice;
  • Up to 7 days in advance, you will receive a 90% refund of the total amount of the invoice;
  • Up to 48 hours in advance, you will receive a 70% refund of the total amount of the invoice;
  • Up to less than 48 hours in advance, you will receive a 50% refund of the total amount of the invoice
    • In the event of bad weather or other cases of force majeure or act of God, another day/time will be arranged. If no alternative is possible it will be canceled without any penalty for any of the parties.